Quality objectives:

Customer Focus
To gain competitive advantage for our customers by listening and working with them to bring inspired added value logistics solutions for them.   To measure our performance to ensure we meet, and where possible, exceed our customers expectations.

People
To invest in developing our people, to encourage and empower everyone to achieve their full potential.

Communication
To encourage everyone through our open door policy and people surveys to play a pro-active role in the future development of our business. To keep all our personnel fully appraised of our business plans, successes and ambition.

Process
periodically we will benchmark our activities as part of our challenge to achieve continuous improvement.

Resources
Our team will be supported, by innovative and proven physical resources, to positively contribute to the effectiveness of our performance.

Suppliers
To work with our suppliers in a true spirit of partnership to enable them to meet the same demanding standards we set upon ourselves and to provide benefits to all parties.

Society
To be recognised and to continue to develop our role as a responsible corporate company through our approach to the environment and our involvement with discussion groups initiatives.

Results
To achieve sustained growth and profitability for the benefit of all stakeholders in our business.

The above objectives are reviewed regularly by the Directors and Management of the company, to ensure their effectiveness and to sustain continuous improvement. Procedures are documented for each of our customer’s operations to ensure that consistency and quality are maintained. These operations are further supported by the company’s quality procedures, and any regulatory or statutory requirements are considered. Our Quality Management System is audited internally and certified by an external body, meets the requirements of BIS IS/ISO 9001:2008 The responsibilities for which rests with the Management Representative. Our team will ensure that our quality policy and objectives are understood, implemented and maintained within our business.